Live Bait Tank - Polycraft 480 Brumby

Returns & Refund Policy

At Sun's Welding, we take pride in manufacturing high-quality Australian-made products. Your rights under the Australian Consumer Law (ACL) are always respected.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

As our products are manufactured to order, we do not offer refunds or exchanges for change of mind, incorrect selection, or if you no longer require the product.

Please ensure you carefully review all product specifications and dimensions before placing your order.

Faulty or Damaged Products

If your item arrives damaged, is defective, or does not match your order, please contact us within 7 days of delivery with:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We will assess the issue and, where required under Australian Consumer Law, provide a repair, replacement, or refund.

Custom-Made Products

Custom-made or modified products manufactured to your specifications cannot be returned or refunded due to change of mind. However, if a custom product has a manufacturing fault or does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy.

Returns Process

Returns must not be sent without prior approval.

To request a return, please contact us with your order details. If a return is approved, we will provide return instructions.

Where a return is required due to a manufacturing fault or other issue covered under Australian Consumer Law, we will advise whether return shipping costs will be reimbursed or arrange an alternative solution.

Refunds

Once an approved returned item has been inspected, any applicable refund will be processed to the original payment method.

Please allow several business days for your financial institution to process the refund after it has been issued.

Contact Us

If you have any questions regarding this policy or believe your product is faulty, please contact us through our website or using the contact details provided with your order.

Shipping Policy

Thank you for shopping with Sun's Welding. We manufacture and ship our products throughout Australia and take care to ensure every order is securely packaged for transport.

Processing Times

Most products are manufactured to order. Please allow 3–10 business days for production before your order is dispatched. If your item requires additional fabrication or is a custom order, production times may be longer. We will advise you if there are any significant delays.

Shipping

We ship Australia-wide using reputable courier and freight companies. Shipping costs are calculated at checkout based on your delivery location, package size and weight.

Once your order has been dispatched, you will receive tracking information where available.

Delivery Times

Delivery times vary depending on your location and the selected freight service. Estimated delivery times are provided by the carrier and are not guaranteed.

Remote and regional areas may require additional delivery time.

Delivery Address

Please ensure your shipping address and contact details are correct when placing your order. We are not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Authority to Leave

If you choose Authority to Leave (ATL), your order may be left in a safe location at the delivery address. Once delivered, responsibility for the parcel transfers to the customer.

If no ATL is provided and no one is available to receive the delivery, the carrier may leave a collection card or arrange a redelivery, which may incur additional charges.

Inspecting Your Order

Please inspect your order as soon as it arrives. If your package has been damaged during transit or an item is missing, please contact us within 7 days of delivery with photographs of the packaging and product so we can assist.

Delays

While we aim to dispatch and deliver orders promptly, delays may occur due to courier networks, weather events, peak shipping periods or other circumstances beyond our control. We appreciate your patience should these situations arise.

Custom & Large Items

Some products may be shipped via specialised freight due to their size or weight. Additional delivery arrangements may be required for oversized items, and we will contact you if necessary.

Questions

If you have any questions about shipping, delivery timeframes or freight costs, please contact us before placing your order and we'll be happy to assist.

This policy is suitable for your live bait tanks and other fabricated products, and complies with Australian consumer expectations while setting clear delivery expectations.